Hosted by Florida State University's Department of Marketing
We invite service academics or practitioners to submit a 450-word abstract for possible presentation at the conference. Practitioners are invited to submit case studies, best practices, trends, and recent developments in the service industry. The conference committee will select the most promising and noteworthy abstracts for the “Best Practitioner Paper Award.”
Themed around “Service Resurgence,” the conference will explore a wide variety of service topics. Certainly, it will consider the role of service in times of crises (e.g., the pandemic). Other important themes include service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, AI/robotics in service, service and public policy, as well as transformative service and its linkage to individual and societal well-being.
Carry-Over Invitations from Frontiers 2020
Due to COVID-19, the 2020 Frontiers in Service Conference at Babson College sadly had to be cancelled. However, please note that any paper that was accepted for the 2020 Conference can be presented at the Frontiers in Service Conference in 2021. We will coordinate with the corresponding authors in the coming months.